Northern Trail Outfitters (NTO) wants to improve the information profile of its current Contacts in salesforce by using social networking application (e.g. LinkedIn or Twitter) to add the information currently gathered for accounts, contacts and leads. Which solution should a consultant recommend to meet this requirement?

Universal Containers sells products that require frequent collaboration with the same team of individuals who play a key role in closing deals. The lead sales representative determines the level of access for each of the collaborating team members on the opportunity. What solution should the consultant recommend to facilitate the collaboration of the lead sales representative and team members?

Which two process should be recommended to track the campaigns that influence won opportunities? Choose
2 answers

UC sells to a customer segment that has dozens of daily order and payment transactions. These customers have
low credit limits which are closely monitored. At the time orders are accepted, management wants to check the
customers available credit in Salesforce using information sourced from a third-party cloud application. What
approach should a consultant recommend for this credit system Integration?

Universal Containers is designing a contact center that will store 20 million cases. Of those, 5 million will
need to be accessed for reporting and search. Which approach will ensure best system performance? Chose 3
answers: