A.Entering question in portal only

B.Record Producer only

C.Both portal question entry and Record Producer

D.None of the above

A.The case action status changes to Related Task Updated

B.The case escalates to an assignment group as defined in the default escalation template

C.The case work notes are updated automatically

D.The case displays a special handling note highlighting the update

A.Nothing, it is a standard field

B.The value property on the form must be set to true

C.The plugin 'com.snc.csm_time_recording' needs to be activated

D.The value property on the form must be set to true and the field added to the case form

A.The ability to manage and track article updates Most Voted

B.A content tracker for knowledge articles

C.A knowledge article publishing guide

D.A knowledge article numbering guide

A.Governance Risk and Control

B.Targeted Communications

C.Asset management

D.Record producers