A.Use Related Links on the case form to report a knowledge gap

B.Use the Create Knowledge button on the case form to report a knowledge gap

C.Document the knowledge gap in the case worn notes and escalate the case

D.Post a question in one of the various Customer Service Management knowledge bases

A.Contact

B.Account

C.Partner

D.Consumer

A.Customer service agent (sn_customerservice_agent) Most Voted

B.Customer case manager (sn_customerservice.customer_case_manager)

C.Major issue manager (sn_majorissue_mgt.major_issue_manager)

D.Proxy contact (sn_customerservice.proxy_contact)

E.Customer service manager (sn_customerservice_manager) Most Voted

A.The customer case will be automatically closed

B.The customer case will automatically be related to a problem

C.The customer case becomes a child case of the major case

D.The customer case becomes the parent case of the major case

A.Article

B.Chat

C.Contacts

D.Web