Online Access Free ServiceNow.CIS-CSM.v2024-06-02.q124 Practice Test (Page 24)

Based on which out-of-box attributes can Special Handling Notes be applied to cases?
Choose 3 answers

A.Product Model

B.Account

C.Service Contract

D.Contact

E.Install Base Item

With the Auto Close Resolved Cases flow enabled, and using its default settings, when will a reminder be sent to a non-responsive customer?

A.After 3 days

B.After 7 days

C.After 5 days

D.After 1 day

Which one is NOT a dependency for the Customer Service Plugin?

A.Communities

B.Openframe

C.Skills Management

D.Task Activities

Which service catalogs are available out-of-the-box in the customer portals? (Choose two.)

A.Partner Service

B.Consumer Service

C.Product Service

D.Customer Service

Match the business rule to its function in the Self-Service Portal.
Hot Area:

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