If only one user reports a content for moderation, the content will be hidden.

What action can be performed by a Partner Admin (sn_customerservice.partner_admin) and NOT by a Partner (sn_customerservice partner) in the Customer Service Portal?

What one of the following is optional when creating a Catalog workflow?

_____________________ is a role for agents who assists consumers with questions, issues, and problems. This user creates, views, and edits cases and works with consumers to resolve cases. Typically supports a specific set of products across one or more communication channels. An agent can belong to one or more agent groups.
Options are :

What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?