A.Make a list of the CSFs and KPIs of the organization.

B.Interview the different stakeholders and confirm with them.

C.Understand the customer's services portfolio.

D.Understand the customer's value proposition.

A.It does not specify individual users, so any user can access the service.

B.It provides the organization with an agreed number of users.

C.The costs are directly related to usage, not quantity of users.

D.The enterprise pays as it acquires services.

A.Strategic Analysis

B.Finances

C.Business development teams

D.Business structure

E.Sales people

F.Business value proposition

A.secondary audience

B.key decision makers

C.watchdogs

D.project sponsors

E.gatekeepers

A.mission

B.values

C.strategy

D.vision