A.A user wants to reset the password of a server

B.A user has requested access to a shared repository

C.An application is not available during the business hours

D.A backup server is being rebooted while services are running on the primary server

A.Relationship management

B.Service desk

C.Problem management

D.Supplier management

A.Business Objectives, IT Objectives, Process Metrics

B.Business and IT Strategy and Process Definitions

C.Process Models, Goals and Objectives

D.Vision and Strategy, Tactical Goals and Operational Goals

A.A business case

B.A problem model

C.A Service Improvement Plan (SIP)

D.A Request for Change (RFC)

A.Partners

B.Products

C.Processes

D.People