A.Designing and maintaining all necessary service transition packages

B.Measuring the effectiveness and efficiency of service design and the supporting processes

C.Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced

D.Producing quality, secure and resilient designs for new or improved services

A.Service transition management

B.Design co-ordination

C.Transition planning and support

D.Change management

A.Only manage Incidents effectively at the 3rd line

B.Only manage Incidents effectively through the 1st line

C.Only manage Incidents effectively through 1st and 2nd line

D.Manage Incidents effectively through 1st, 2nd and 3rd line

A.Select a few key methods for the types of improvement that the organization handles

B.Build the capability to use as many improvement methods as possible

C.Use a new method for each improvement the organization handles

D.Select a single method for all improvements that the organization handles

A.Service Design Package

B.Process definitions

C.Measurement, methods and metrics

D.Service Portfolio Design