A.The total cost of a service

B.Service metrics

C.Key performance indicators (KPIs)

D.The value of a service

A.Information Security Management and 3rd line support

B.Information Security Management only

C.Information Security Management and Availability Management

D.Availability Management only

A.formal changes should be assessed and authorized before they are deployed

B.formal changes are typically implemented as service requests and authorized by the service desk

C.Emergency changes should be authorized by as many people as possible to reduce risk

D.Changes included in the change schedule are pre-authorized and do not need additional authorization

A.Organizations and people

B.Value streams and processes

C.Information and technology

D.Partners and suppliers

A.Plan and manage the full lifecycle of all IT assets

B.Ensure that risks have been property assessed

C.Make new and changed services available for use

D.Record and report selected changes of state