A.The low of the model helps organizations to link improvements to its goals

B.The model is applicable to only certain parts of the service value system

C.Organizations should use an additional model or method to link improvements to customer value

D.Organizations should work through the steps of the model in the sequence in which they are presented

A.Utility

B.Warranty

C.Availability

D.Outcome

A.Workflow management and inventory systems

B.Roles and responsibilities

C.Communication systems and knowledge bases

D.Security and compliance

A.Optimize and automate

B.Focus on value

C.Start where you are

D.Progress iteratively with feedback

A.A person who approves a change

B.A way to manage the people aspects of change

C.A tool used to help plan changes

D.a model used to determine who will assess a change