Which process is used to compare the value that new services offer with the value of the services they have replaced?

Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the [?] that support them, is available when and where it is needed.

Which statement about the 'continual improvement model' is CORRECT?

Which practice is most likely to benefit from the use of chatbots?

Which practice has the purpose of ensuring that the organization's suppliers and their performance and managed appropriately to support the provision of seamless, quality products and services?