ITIL-4-Foundation Exam Question 76
A customer is a person who defines the requirements for a service and takes responsibility for the [?] of service consumption.
ITIL-4-Foundation Exam Question 77
Which guiding principle considers how the steps of a process can be performed as efficiently as possible?
ITIL-4-Foundation Exam Question 78
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
ITIL-4-Foundation Exam Question 79
Who is responsible for defining metrics for change management?
ITIL-4-Foundation Exam Question 80
Which practice is responsible for moving new or changed components to live or other environments?