Online Access Free ITIL.ITIL-4-Foundation.v2022-04-26.q125 Practice Test (Page 25)

ITIL-4-Foundation Exam Question 116

Which action is performed by a service provider?

A.Requesting required service actions

B.Authorizing budget for service consumption

C.Ensuring access to agreed resources

D.Receiving of the agreed goods

ITIL-4-Foundation Exam Question 117

Which is a recommendation of the guiding principle 'think and work holistically'?

A.Review how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely manner

B.Review service management practices and remove any unnecessary complexity

C.Conduct a review of existing service management practices and decide what to keep and what to discard

D.Use the four dimensions of service management to ensure coordination of all aspects of an improvement initiative

ITIL-4-Foundation Exam Question 118

What is a definition of a problem?

A.An unplanned interruption to a service, or reduction in the quality of a service

B.A cause, or potential cause, of one or more incidents

C.An incident for which a full resolution is not yet available

D.Any change of state that has significance for the management of a configuration item (CI)

ITIL-4-Foundation Exam Question 119

Which gives a user access to a system?

A.Service provision

B.Service agreement

C.Service consumption

D.Service requirement

ITIL-4-Foundation Exam Question 120

What considerations influence the supplier strategy of an organization?

A.Type of cooperation with suppliers

B.Contracts and agreements

C.Corporate culture of the organization

D.Level of formality

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