A.Requesting required service actions

B.Authorizing budget for service consumption

C.Ensuring access to agreed resources

D.Receiving of the agreed goods

A.Review how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely manner

B.Review service management practices and remove any unnecessary complexity

C.Conduct a review of existing service management practices and decide what to keep and what to discard

D.Use the four dimensions of service management to ensure coordination of all aspects of an improvement initiative

A.An unplanned interruption to a service, or reduction in the quality of a service

B.A cause, or potential cause, of one or more incidents

C.An incident for which a full resolution is not yet available

D.Any change of state that has significance for the management of a configuration item (CI)

A.Service provision

B.Service agreement

C.Service consumption

D.Service requirement

A.Type of cooperation with suppliers

B.Contracts and agreements

C.Corporate culture of the organization

D.Level of formality