Online Access Free ITIL.ITIL-4-Foundation.v2022-04-26.q125 Practice Test (Page 21)

ITIL-4-Foundation Exam Question 96

Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

A.measured

B.rewarded

C.managed

D.defined

ITIL-4-Foundation Exam Question 97

Which practice improves customer and user satisfaction by reducing the negative impact of service interruptions?

A.Service request management

B.Incident management

C.Change management
The purpose of incident management is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible. Incident management can have an enormous impact on customer and user satisfaction, and the perception of those stakeholders of the service provider.
https://www.bmc.com/blogs/itil-incident-management/

D.Service level management

ITIL-4-Foundation Exam Question 98

Which statement about outcomes is CORRECT?

A.Outcomes use activities to produce tangible or intangible deliverables.

B.Outcomes rely on outputs to deliver results for a stakeholder.

C.Outcomes help a service consumers to assess the cost of a specific activity

D.Outcomes gives service consumers assurance of products or services

ITIL-4-Foundation Exam Question 99

Which guiding principle considers customer and user experience?

A.Keep it simple and practical

B.Focus on value

C.Start where you are

D.Collaborate and promote visibility

ITIL-4-Foundation Exam Question 100

What MAIN factors are considered to assess the priority of an incident?

A.The impact and complexity

B.The complexity and cost

C.The cost and urgency

D.The urgency and impact

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ITIL-4-Foundation Exam Question 96

ITIL-4-Foundation Exam Question 97

ITIL-4-Foundation Exam Question 98

ITIL-4-Foundation Exam Question 99

ITIL-4-Foundation Exam Question 100

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