Online Access Free ITIL.ITIL-4-Foundation.v2022-04-26.q125 Practice Test (Page 26)

ITIL-4-Foundation Exam Question 121

Which practice recommends that organizations develop competencies an techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?

A.Incident management

B.Change enablement

C.Continual improvement

D.Service request management

ITIL-4-Foundation Exam Question 122

Which dimension of service management considers the workflows and controls needed to deliver services?

A.Organization and people

B.Information and technology

C.Partners and suppliers

D.Value streams and processes

ITIL-4-Foundation Exam Question 123

What is a configuration item?

A.A problem that has been analyzed but has not been resolved

B.Any component that needs to be managed in order to deliver an IT service

C.Any change of state that has significance for the management of a service

D.Any financially valuable component that can contribute to delivery of an IT product or service

ITIL-4-Foundation Exam Question 124

What is a service?

A.A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks

B.Joint activities performed by a service provider and a service consumer to ensure continual value co- creation based on agreed and available service offerings

C.A possible event that could cause harm or loss, or make it more difficult to achieve objectives

D.A tangible or intangible deliverable of an activity

ITIL-4-Foundation Exam Question 125

Which practice provides a communications point for users to report operational issues, queries and requests?

A.Incident management

B.Continual improvement

C.Service desk

D.Relationship management

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ITIL-4-Foundation Exam Question 121

ITIL-4-Foundation Exam Question 122

ITIL-4-Foundation Exam Question 123

ITIL-4-Foundation Exam Question 124

ITIL-4-Foundation Exam Question 125

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