Online Access Free ITIL.ITIL-4-Foundation.v2022-10-24.q166 Practice Test (Page 15)

Which practice improves customer and user satisfaction by reducing the negative impact of service interruptions?

A.Service request management

B.Service level management

C.Incident management

D.Change management

Which is a supplier category?

A.Customer

B.Commodity

C.Resource

D.Technical

Which helps to streamline the fulfilment of service requests?

A.Understanding which service requests can be accomplished with limited approvals

B.Creating new workflows for every service request

C.Separating requests relating to service failures from the degradation of services

D.Eliminating service requests which have complex workflows

When should a workaround be created?

A.As soon as possible, once the incident is logged

B.After the resolution of a problem

C.When a problem cannot be resolved quickly

D.When a potential permanent solution has been identified

What is the reason for using a balanced bundle of service metrics?

A.It reduces the number of metrics that need to be collected

B.It provides an outcome-based view of services

C.It reports each service element separately

D.It facilitates the automatic collection of metrics

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