Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?

Which is a use of the change schedule?

Which Practice includes management of workarounds and known errors?

Identify the missing word in the following sentences.
A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.

Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?