Which statement about the 'incident management' practice is CORRECT?

Which guiding principle discourages 'silo activity'?

Which TWO statements about an organization's culture are CORRECT? (Choose two.)
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization

When planning 'continual improvement', which approach for assessing the current state of a service is
CORRECT?

Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?