Online Access Free ITIL.ITIL-4-Foundation.v2022-10-24.q166 Practice Test (Page 29)

Which guiding principle emphasizes the need to understand the flow of work in progress, identify bottlenecks, and uncover waste?

A.Keep it simple and practical

B.Collaborate and promote visibility

C.Think and work holistically

D.Focus on value

Which type of change is MOST LIKELY to be initiated as part of the 'service request management' practice?

A.A normal change

B.An emergency change

C.A standard change

D.A change model

What is the expected outcome from using a service value chain?

A.The application of practices

B.Value realization

C.Customer engagement

D.Service value streams

Which practice coordinates the classification, ownership and communication of service requests and incidents?

A.Problem management

B.Service desk

C.Relationship management

D.Supplier management

Which practice requires skills and competencies related to business analysis, supplier management and relationship management?

A.Service level management

B.Incident management

C.IT asset management

D.Monitoring and event management

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