Online Access Free ITIL.ITIL-4-Foundation.v2022-10-24.q166 Practice Test (Page 33)

Which is an external input to the service value chain?

A.Customer requirements

B.An overall plan

C.Feedback loops

D.The 'improve' value chain activity

Which practice handles all pre-defined user-initiated service actions?

A.Service request management

B.Service level management

C.Deployment management

D.Incident management

Which dimension of service management considers the workflows and controls needed to deliver services?

A.Organization and people

B.Information and technology

C.Partners and suppliers

D.Value streams and processes

What is the MAIN benefit of 'problem management'?

A.Maximizing the number of successful changes

B.Reducing the number and impact of incidents

C.Managing workarounds and known errors

D.Restoring normal service as quickly as possible

Which costs are included in the value proposition of a service?

A.Tangible or intangible results for the service consumer because they are using the service

B.The benefits, usefulness. and importance of the service that are perceived by the service consumer

C.Money that the service consumer no longer needs to spend because they are using the service

D.Additional expense that the service consumer has because they are using the service

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