What is defined as a cause, or potential cause, of one or more incidents?

What helps diagnose and resolve a simple incident?

Which term describes the functionality offered by a service?

Which practice has a purpose that includes observing a service to report selected changes of state identified as
events?

In which TWO situations should the ITIL guiding principles be considered?
1. In every initiative
2. In relationships with all stakeholders
3. Only in specific initiatives where the principle is relevant
4. Only in specific stakeholder relationships where the principle is relevant