Online Access Free ITIL.ITIL-4-Foundation.v2025-12-01.q242 Practice Test (Page 15)

Which is intended to help an organization adopt and adapt ITIL guidance?

A.Practices

B.The service value chain

C.The guiding principles

D.The four dimensions of service

Which is one of the five aspects of service design?

A.Corporate governance and policy

B.Management policy for business case creation

C.Management information systems and tools

D.Risk analysis and management approach

Which practice would help a user gain access to an application that they need to use?

A.Service request management

B.Service configuration management

C.Change enablement

D.Service level management

Which of the following is included in the purpose of the 'continual improvement' practice?

A.The restoration of normal service operation as quickly as possible

B.The establishment of links between the organization and its stakeholders at strategic and tactical levels

C.The alignment of the organization's practices and services with changing business needs

D.The reduction of the likelihood and impact of incidents

What is important for a 'continual improvement register' (CIR)?

A.Improvement ideas are tested, funded and agreed

B.Improvement ideas from many sources are kept in a single CIR

C.Improvement ideas that are not being actioned immediately are removed from the CIR

D.Improvement ideas are documented, assessed and prioritized

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