Online Access Free ITIL.ITIL-4-Foundation.v2025-12-01.q242 Practice Test (Page 10)

Which will NOT be handled as a service request?

A.The provision of a laptop

B.The degradation of a service

C.A complaint about a support team

D.The replacement of a toner cartridge

Identify the missing words in the following sentence.
The 'incident management' practice should maintain [?] for logging and managing incidents.

A.a dedicated team

B.detailed procedures

C.a value chain activity

D.a formal process

What is defined as "the role that uses services?

A.Service consumer

B.Customer

C.User

D.Sponsor

Which practice is responsible for moving new or changed components to live or other environments?

A.Release management

B.Deployment management

C.Change enablement

D.Supplier management

What is the purpose of the 'monitoring and event management' practice?

A.To capture demand for incident resolution and service requests

B.To systematically observe services and service components

C.To restore normal service operation as quickly as possible

D.To manage workarounds and known errors

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