A.Asking customers open questions to establish their requirements

B.Asking customers to provide numerical targets that meet their needs

C.Using operational data to provide detailed service reports

D.Measuring the performance over the first six months, and basing a solution on the results

A.The service value chain

B.The guiding principles

C.The service value system

D.Practices

A.Information security management

B.Monitoring and event management

C.Incident management

D.Change control

A.To encourage a high level of collaboration within and between teams

B.To ensure that incidents with the highest business impact are resolved first

C.To help automated matching of incidents to problems or known errors

D.To identify which support team the incident should be escalated to

A.Costs imposed on the consumer are costs of service utility

B.Costs imposed on the consumer are costs of service warranty

C.Costs removed from the consumer are part of the value proposition

D.Costs removed from the consumer are part of service consumption