Online Access Free ITIL.ITIL-4-Foundation.v2025-12-01.q242 Practice Test (Page 27)

Which statement about the 'continual improvement' practice is CORRECT?

A.Continual improvement participation should be limited to a small dedicated team.

B.It is the role of senior management to authorize improvement initiatives.

C.Training should be provided to those involved in continual improvement.

D.A single continual improvement register should be maintained by senior management.

Which is part of the 'focus on value' guiding principle?

A.Reducing the number of steps in the customer experience

B.Identifying activities that can be achieved in smaller iterations

C.Understanding what services help the service consumer

D.Assessing services to identify parts that can be reused

What is recommended by the guiding principle 'progress iteratively with feedback'?

A.The identification of all interested parts at the start of an improvement initiative

B.A current state assessment that is carried out at the start of an improvement initiative

C.An improvement initiative that is broken into a number of manageable sections

D.An assessment of how all the parts of an organization will affect an improvement initiative

Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?

A.Incident management

B.Service level management

C.Service request management

D.Change enablement

Which of the four dimensions include, the knowledge bases needed to deliver and manage services?

A.Organizations and people

B.Information and technology

C.Partners and suppliers

D.Value streams and processes

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