Online Access Free ITIL.ITIL-4-Foundation.v2025-12-01.q242 Practice Test (Page 29)

Which guiding principle helps to ensure that better information is available for decision making?

A.Optimize and automate

B.Think and work holistically

C.Collaborate and promote visibility

D.Keep it simple and practical

Identify the missing word in the following sentence.
Sponsor is the role that authorizes budget for service [?)

A.value

B.consumption

C.management

D.provision

What should a release policy include?

A.The process owner and process manager for each type of release

B.The naming convention and expected frequency of each type of release

C.The roles and responsibilities for incident and problem resolution

D.The naming convention for all configuration items (CI) recorded in the configuration management system (CMS)

What is defined as a change of state that has significance for the management of an IT service?

A.Event

B.Problem

C.Incident

D.Known error

Which practice requires skills and competencies related to business analysis, supplier management and relationship management?

A.Monitoring and event management

B.Incident management

C.Service level management

D.IT asset management

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