A.Focus on value

B.Collaborate and promote visibility

C.Progress iteratively with feedback

D.Start where you are

A.Understanding the business mission

B.Executing improvement actions

C.Defining the improvement plan

D.Performing baseline assessments

A.Outcomes gives service consumers assurance of products or services

B.Outcomes use activities to produce tangible or intangible deliverables.

C.Outcomes help a service consumers to assess the cost of a specific activity

D.Outcomes rely on outputs to deliver results for a stakeholder.

A.Authorizing changes to implement improvements

B.Identifying the cause of incidents and recommending related improvements

C.Making business cases for improvement action

D.Logging and managing incidents that result in improvement opportunities

A.Plan

B.Improve

C.Deliver and support

D.Design and transition