A.A service that increases constraints on the consumer

B.A service that meets its service level targets

C.A service that supports the performance of the consumer

D.A service that is fit for use

A.The addition, modification, or removal of anything that could have a direct or indirect effect on services

B.An unplanned interruption to a service or reduction in the quality of a service

C.Cause of one or more incidents

D.Any change of state that has significance for the management of a service or other configuration item

A.Collaborate and promote visibility

B.Think and work holistically

C.Keep it simple and practical

D.Progress iteratively with feedback

A.The amount of money that is created or saved for the service consumers by using the service.

B.A tangible or intangible deliverable of the service

C.A result for a stakeholder enabled by the outputs of the service

D.The benefits, usefulness, or importance of the service, as perceived by the stakeholders

A.Additional approval is sometimes needed for restoration of service

B.Financial authorization is sometimes required for service requests

C.A new workflow is created for each type of request

D.Service requests are fulfilled using simple workflows