Online Access Free ITIL.ITIL-4-Foundation.v2025-12-01.q242 Practice Test (Page 36)

ITIL-4-Foundation Exam Question 171

Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?

A.Service desk

B.Service configuration management

C.Problem management

D.Deployment management

ITIL-4-Foundation Exam Question 172

Which describes normal changes?

A.Changes that must be implemented as soon as possible

B.Changes that are low-risk and pre-authorized

C.Changes that need to be scheduled and assessed following a process

D.Changes that are typically initiated as service requests

ITIL-4-Foundation Exam Question 173

Which is the FIRST action when optimizing a service?

A.Assess the current state

B.Implement the improvement

C.Understand the organizational context

D.Agree the future state

ITIL-4-Foundation Exam Question 174

Which statement about a 'continual improvement register' is CORRECT?

A.It should be re-prioritized as ideas are documented

B.It should be managed at the senior level of the organization

C.It should be used to capture user demand

D.There should only be one for the whole organization

ITIL-4-Foundation Exam Question 175

Identify the missing word in the following sentence.
A [?] is the addition, modification, or removal of anything that could have a direct or indirect effect on services

A.configuration item

B.problem

C.change

D.risk

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ITIL-4-Foundation Exam Question 171

ITIL-4-Foundation Exam Question 172

ITIL-4-Foundation Exam Question 173

ITIL-4-Foundation Exam Question 174

ITIL-4-Foundation Exam Question 175

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