A.By paying for the service

B.By managing server hardware

C.By communicating constraints

D.By managing staff availability

A.A normal change

B.An emergency change

C.A standard change

D.A change model

A.As soon as the analysis of the frequency and impact of incidents justifies the change

B.As soon as a solution for the problem has been identified

C.As soon as a workaround for the problem has been identified

D.As soon as the analysis of cost, risks and benefits justifies the change

A.Focus on value for the service provider first

B.Focus on value at every step of the improvement

C.Make 'focus on value' a responsibility of the management

D.Focus on the value of new and significant projects first

A.To make new or changed services available for use

B.To ensure services achieve agreed and expected performance

C.To move new or changed components to live environments

D.To set clear business-based targets for service performance