Online Access Free ITIL.ITIL-4-Foundation.v2025-12-01.q242 Practice Test (Page 38)

Which is the definition of an IT asset?

A.Any financially valuable component that contributes to a service

B.Any request from a user that is a normal part of service delivery

C.Any component that needs to be managed to deliver a service

D.Any change of state that has significance for the management of a service

Which statement about value streams is CORRECT?

A.Each value stream must be designed for a specific scenario

B.Each value stream must include all 34 ITIL practices

C.Each value stream must include all six value chain activities

D.Each value stream must include suppliers or partners

Which processes are responsible for the regular review of underpinning contracts?

A.Supplier management and change management

B.Supplier management and availability management

C.Supplier management and service level management

D.Availability management and service level management

When planning 'continual improvement', which approach for assessing the current state of a service is CORRECT?

A.An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis

B.An organization should always develop competencies in methodologies and techniques that will meet their needs

C.An organization should always use a single technique to ensure metrics are consistent

D.An organization should always use an approach that combines Lean, Agile and DevOps methodologies

Why should some service requests be fulfilled with no additional approvals?

A.To streamline the fulfillment workflow

B.To ensure that information security requirements are met

C.To ensure that spending is properly accounted for

D.To set user expectations for fulfillment times

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