Which of the following statements about standard changes are CORRECT?
1. The approach is pre-authorized
2. The risk is usually low and well understood
3. Details of the change will be recorded
4. Some standard changes will be triggered by the request fulfillment process

Which process monitors and improves the performance of the service transition stage of the service lifecycle?

Which of the following types of service should be included in the scope of service portfolio management?
1. Those planned to be delivered
2. Those being delivered
3. Those that have been withdrawn from service

What is the BEST definition of an internal service?

Which process or function is responsible for monitoring activities and events in the IT infrastructure?