Online Access Free ITIL.ITIL-Foundation.v2021-09-19.q117 Practice Test (Page 14)

ITIL-Foundation Exam Question 61

What BEST defines IT service management?

A.The customer of an IT Service provider who defines and agrees the service targets.

B.An organization supplying services to only external customers.

C.The resources that are utilized to provide value to customers through services.

D.The implementation and management of quality IT services that meet business needs.

ITIL-Foundation Exam Question 62

Which of the following activities are performed by a service desk?
1. Logging details of incidents and service requests
2. Providing first-line investigation and diagnosis
3. Restoring service
4. Implementing all standard changes

A.3 and 4 only

B.All of the above

C.1, 2 and 3 only

D.2 and 4 only

ITIL-Foundation Exam Question 63

Which is one of the five aspects of service design?

A.Risk analysis and management approach

B.Management information systems and tools

C.Corporate governance and policy

D.Management policy for business case creation

ITIL-Foundation Exam Question 64

Which of the following statements MOST correctly identifies the scope of design coordination activities?

A.Only changes that introduce new services

B.Any change that the organization believes could benefit

C.It is mandatory that all changes are subject to design coordination activity

D.Only changes to business critical systems

ITIL-Foundation Exam Question 65

Which one of the following activities would be performed by access management?

A.Providing physical security for staff at data centres and other buildings

B.Managing access to computer rooms and other secure locations

C.Managing access to the service desk

D.Managing the rights to use a service or group of services

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ITIL-Foundation Exam Question 61

ITIL-Foundation Exam Question 62

ITIL-Foundation Exam Question 63

ITIL-Foundation Exam Question 64

ITIL-Foundation Exam Question 65

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