Online Access Free ITIL.ITIL-Foundation.v2021-09-19.q117 Practice Test (Page 21)

Which one of the following can help determine the level of impact of a problem?

A.Standard operating procedures (SOP)

B.Statement of requirements (SOR)

C.Definitive media library (DML)

D.Configuration management system (CMS)

Which process analyses services that are no longer viable and when they should be retired?

A.Service portfolio management

B.Service level management

C.Change management

D.Business relationship management

What is a change of state that has significance for the management of a configuration item (CI) called?

A.An event

B.A baseline

C.A change to a service level agreement

D.A request for change (RFC.

Which one of the following would NOT involve event management?

A.Monitoring the status of configuration items

B.Intrusion detection

C.Recording and monitoring environmental conditions in the data centre

D.Recording service desk staff absence

Where should incident resolution targets to be documented?

A.A service level agreement (SLA.

B.A service description

C.The service portfolio

D.A request for change (RFC.

Other Version: 1552ITIL.ITIL-Foundation.v2022-11-09.q107; 2338ITIL.ITIL-Foundation.v2022-03-14.q118; 90ITIL.Pass4guide.ITIL-Foundation.v2022-02-01.by.merle.118q.pdf

Latest Upload: 123SAP.C_THR84_2505.v2026-01-12.q37; 107Salesforce.CRT-261.v2026-01-12.q83; 176Microsoft.SC-400.v2026-01-11.q164; 139SAP.C_THR88_2505.v2026-01-11.q67; 139CIPS.L4M6.v2026-01-11.q106; 122SAP.C_S4CS_2502.v2026-01-11.q35; 165Lpi.101-500.v2026-01-11.q128; 111Salesforce.Health-Cloud-Accredited-Professional.v2026-01-10.q45; 165Microsoft.AZ-900.v2026-01-10.q234; 141VMware.3V0-32.23.v2026-01-10.q133

Download PDF File