Online Access Free ITIL.ITIL-Foundation.v2021-09-19.q117 Practice Test (Page 18)

Which of the following is NOT a source of best practice?

A.Internal experience

B.Academic research

C.Standards

D.Technology

Which process is responsible for low risk, frequently occurring, low cost changes?

A.Release and deployment management

B.Incident management

C.Demand management

D.Request fulfilment

What processes represent the scope of financial management for IT services?

A.Charging, accounting and billing

B.Cost models and invoicing

C.Budgeting, accounting and charging

D.Budgeting, costing and charging

The consideration of value creation is a principle of which stage of the service lifecycle?

A.Service transition

B.Continual service improvement

C.Service strategy

D.Service design

Which of the following is an enabler of best practice?

A.Internal experience

B.Technology

C.Academic research

D.Standards

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