Online Access Free ITIL.ITIL-Foundation.v2021-09-19.q117 Practice Test (Page 16)

ITIL-Foundation Exam Question 71

Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1. Providing an understanding of what strategy is
2. Ensuring a working relationship between the customer and service provider
3. Defining how value is created

A.All of the above

B.1 only

C.3 only

D.2 only

ITIL-Foundation Exam Question 72

Which of the following identifies the purpose of service transition planning and support?

A.To define testing scripts to ensure service transitions are unlikely to ever fail

B.Provide overall planning for service transitions and co-ordinate the resources they require

C.Ensure that all service transitions are properly authorized

D.Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked

ITIL-Foundation Exam Question 73

Which process is responsible for ensuring that appropriate testing takes place?

A.Knowledge management

B.Service asset and configuration management

C.Release and deployment management

D.Service level management

ITIL-Foundation Exam Question 74

Which one of the following is the BEST definition of the term 'service management'?

A.A group of interrelated, interacting or independent components that form a unified whole, operating together for a common purpose

B.A set of specialized organizational capabilities for providing value to customers in the form of services

C.The management of functions within an organization to perform certain activities

D.Units of organizations with roles to perform certain activities

ITIL-Foundation Exam Question 75

What is a service delivered between two business units in the same organization known as?

A.Strategic service

B.Delivered service

C.External service

D.Internal service

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ITIL-Foundation Exam Question 71

ITIL-Foundation Exam Question 72

ITIL-Foundation Exam Question 73

ITIL-Foundation Exam Question 74

ITIL-Foundation Exam Question 75

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