Online Access Free ITIL.ITIL-Foundation.v2021-09-19.q117 Practice Test (Page 22)

Check, Act and Plan are three of the stages of the Deming Cycle.
Which is the fourth?

A.Perform

B.Do

C.Measure

D.Implement

Which is a responsibility of a customer within the service level management process?

A.Measure service availability

B.Agree Service level targets

C.Negotiate third party contracts

D.Supply good or services

Which of the following is the best definition of IT service management?

A.The implementation and management of quality IT services that meet business needs

B.A complete set of all the documentation required to deliver world class services to customers

C.An internal service provider that is embedded within a business unit

D.Technical implementation of supporting IT infrastructure components

From the perspective of the service provider, who is the person or group that agrees their service targets?

A.The customer

B.The supplier

C.The administrator

D.The user

Which is the CORRECT activity to carry out the "How do we get there" phase of the Continual Service improvement approach?

A.Measurable targets

B.Baseline assessments

C.Policy and governance review

D.Service and process improvement

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