ITIL-Foundation Exam Question 86
Which one of the following is the BEST description of a service level agreement (SLA)?
ITIL-Foundation Exam Question 87
Which of the following is an objective of business relationship management?
ITIL-Foundation Exam Question 88
Why is ITIL successful?
ITIL-Foundation Exam Question 89
Which of the following are CORRECT
1) Service Solutions for new or changed services
2) Management policies and guidelines
3) Business requirements technology and management architectures
4) Process requirements technology and management architectures
1) Service Solutions for new or changed services
2) Management policies and guidelines
3) Business requirements technology and management architectures
4) Process requirements technology and management architectures
ITIL-Foundation Exam Question 90
Which of the following statements is CORRECT for every process?
1. It delivers its primary results to a customer or stakeholder
2. It defines activities that are executed by a single function
1. It delivers its primary results to a customer or stakeholder
2. It defines activities that are executed by a single function