A.The service level management

B.The supplier management

C.The IT service continuity management

D.The service catalogue management

A.People, products, plans, partners

B.Performance, process, products, plans

C.People, process, products, partners

D.People, process, partners, performance

A.Development or purchase of tools and deployment of the tools

B.Development or purchase of tools and deployment of the process

C.Testing the tool and training process managers on using the process

D.Training tool administrators how to manage tools and monitoring tool performance in operational environment

A.To ensure that the overall business risk of change is optimized

B.To define and agree release and deployment plans with customers and stakeholders

C.To standardize methods and procedures used for efficient and prompt handling of all changes

D.To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)

A.Service strategy

B.Service design

C.Continual service improvement

D.Service operation