Online Access Free Salesforce.Sales-Cloud-Consultant.v2022-10-20.q442 Practice Test (Page 35)

Sales-Cloud-Consultant Exam Question 166

The Service Manager at Universal Containers wants to improve the adoption of public Knowledge Articles and has decided to review published articles that have NOT been updated in the last 90 days, so that out-of-date articles can be refreshed. Which solution will allow the Service Manager to see the articles that need to be reviewed?

A.Create a custom list view for Knowledge Articles that filters the results based on publication status and last modified date

B.Create a custom report for Knowledge Articles that filters the results based on publications status and last modified date

C.Provide the Service Manager with edit permissions to the stand Knowledge Article views

D.Provide the Service Manager with the edit permissions to the standard Knowledge Article reports

Sales-Cloud-Consultant Exam Question 167

What is a matrix report?

Sales-Cloud-Consultant Exam Question 168

How should a Consultant provide Suggested Article functionality to Lightning Service Console users?

A.Add the Knowledge Component to the Service Console.

B.Add the Knowledge tab to the Console app.

C.Create email templates with Knowledge Articles attached.

D.Add the Suggested Article widget to the Case page layout.

Sales-Cloud-Consultant Exam Question 169

Forecast Category "Pipeline" can be summarized as:

A.Closed

B.Closed + Commit + Best Case

C.Closed + Commit

D.Commit + Best Case + Pipeline

Sales-Cloud-Consultant Exam Question 170

The sales manager at Universal Containers wants to be informed when a lead created from the "Contact Us"
form on the corporate website has not been followed up within 24 hour of being submitted. What salesforce
feature should the consultant use to meet the requirement?

A.Notify using publisher action

B.Send an email using time based workflow

C.Send an email using lead escalation rule

D.Notify using chatter on Lead

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Sales-Cloud-Consultant Exam Question 166

Sales-Cloud-Consultant Exam Question 167

Sales-Cloud-Consultant Exam Question 168

Sales-Cloud-Consultant Exam Question 169

Sales-Cloud-Consultant Exam Question 170

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