A.A knowledge article publishing guide

B.A knowledge article numbering guide

C.A content tracker for knowledge articles

D.The ability to manage and track article updates Most Voted

A.Nothing, it is a standard field

B.The value property on the form must be set to true

C.The plugin 'com.snc.csm_time_recording' needs to be activated

D.The value property on the form must be set to true and the field added to the case form

A.Community

B.Knowledge Base

C.Open An Incident

D.Service Catalog

A.Escalation Rule

B.Escalation Template

C.Escalation Reason

D.Escalation Decision

A.Scoping Guide

B.Customer Service roles template

C.Stock Keeping Unit (SKU) and pricing sheet

D.Frequently Asked Questions (FAQ)