Maturity Levels: The Business and Cisco
In the context of Cisco Business Architecture, there are four business maturity levels that determine the level of engagement between Cisco, the Cisco Business Architect, and the customer. The four maturity levels are Technology Specific, Technology Architecture, Business Solutions, and Business Transformation.
Businesses have different maturity levels and each maturity level has a specific type of engagement. Some companies are focused on buying products, while some are in transition, or others are operating with a business-first approach. Therefore, it is important to understand the maturity of the customer as it pertains to a business-led mentality.
Maturity levels are used to determine where a customer is in the business-led approach.
Maturity levels are used to determine the maturity of both the customer and Cisco teams.
The maturity levels help gauge if, when, and how to engage with a business-led approach.
They also help to determine if Cisco should continue with the traditional technology-led approach.
Maturity levels determine how the customers see Cisco in this context and if the customer and Cisco are aligned. Understanding the maturity level helps to determine the required resources, support, and the maturity level of the relationship between Cisco and the customer. Maturity levels help to determine the degree of Cisco relevancy for providing the appropriate level of support for the customer. Maturity levels also help to determine if Cisco should be engaged.
Cisco Business Architects operate at the Business Solutions and Business Transformation maturity levels. However, an effective business-led approach should drive business transformation at the Business Transformation maturity level.
Account System Engineers typically operate in the levels of Technology Specific and Technology Architecture maturity levels.
Specialists typically operate at the Technology Specific maturity level.
