Online Access Free EXIN.ITIL.v2025-09-08.q161 Practice Test (Page 20)

ITIL Exam Question 91

What is a RACI model used for?

A.Monitoring services

B.Recording Configuration Items

C.Defining roles and responsibilities

D.Performance analysis

ITIL Exam Question 92

Which of the following options is a hierarchy that is used in Knowledge Management?

A.Wisdom - Information - Data - Knowledge

B.Knowledge - Wisdom - Information - Data

C.Data - Information - Knowledge - Wisdom

D.Information - Data - Knowledge - Wisdom

ITIL Exam Question 93

Which of the following is NOT the responsibility of service catalogue management?

A.Ensuring that all operational services are recorded in the service catalogue

B.Ensuring that information in the service catalogue is accurate

C.Ensuring that service level agreements are current

D.Ensuring that information in the service catalogue is consistent with information in the service portfolio

ITIL Exam Question 94

Which of the following activities would be performed by a process manager?
1.Monitoring and reporting on process performance
2.Identifying improvement opportunities
3.Appointing people to required roles

A.2 and 3 only

B.1 and 3 only

C.1 and 2 only

D.All of the above

ITIL Exam Question 95

Which process has the purpose to ensure that, by managing the risks which could seriously affect IT
services, the IT service provider can always provide minimum agreed business-related service
levels?

A.Change management

B.IT service continuity management

C.Financial management for IT services

D.Service catalogue management

Other Version: 50EXIN.Actual4labs.ITIL.v2021-08-15.by.michell.59q.pdf

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ITIL Exam Question 91

ITIL Exam Question 92

ITIL Exam Question 93

ITIL Exam Question 94

ITIL Exam Question 95

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