Online Access Free EXIN.ITIL.v2025-09-08.q161 Practice Test (Page 21)

ITIL Exam Question 96

When can a Known Error record be raised?
1.At any time it would be useful to do so
2.After the permanent solution has been implemented

A.1 only

B.2 only

C.Both of the above

D.Neither of the above

ITIL Exam Question 97

What can be described as an operating model for the creating and management of products and services?

A.Governance

B.Service value chain

C.Guiding principles

D.Practices

ITIL Exam Question 98

Why are public frameworks, such as ITIL, attractive when compared to proprietary knowledge?

A.Public frameworks are prescriptive and tell you exactly what to do

B.Public standards are always cheaper to adopt

C.Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented

D.Proprietary knowledge has been tested in a wide range of environments

ITIL Exam Question 99

How should an organization include third-party suppliers in the continual improvement of services?

A.Require evidence that the supplier uses agile development methods

B.Require evidence that the supplier implements all improvements using project management practices

C.Ensure that all supplier problem management activities result in improvements

D.Ensure suppliers include details of their approach to service improvement in contracts

ITIL Exam Question 100

Which of the following are responsibilities of a Service Level Manager?
1.Agreeing targets in Service Level Agreements
2.Designing the service so it can meet the targets
3.Ensuring all needed contracts and agreements are in place

A.All of the above

B.1 and 2 only

C.2 and 3 only

D.1 and 3 only

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ITIL Exam Question 96

ITIL Exam Question 97

ITIL Exam Question 98

ITIL Exam Question 99

ITIL Exam Question 100

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