Which one of the following is NOT a characteristic of a process?

Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

Which of the following are the MAIN objectives of incident management?
1.To automatically detect service affecting events
2.To restore normal service operation as quickly as possible
3.To minimize adverse impacts on business operations

Which two statements about the guiding principles are CORRECT?
1.The guiding principles support continual improvement
2.Each guiding principle applies to a selection of the available stakeholder groups
3.Organizations should decide which one of the guiding principles is relevant to them
4.Organizations should consider how the guiding principles interact with each other