A.Continual improvement participation should be limited to a small dedicated team.

B.It is the role of senior management to authorize improvement initiatives.

C.Training should be provided to those involved in continual improvement.

D.A single continual improvement register should be maintained by senior management.

A.Deployment management

B.Problem management

C.Service desk

D.Service configuration management

A.A variety of access channels

B.Balanced scorecard review

C.Automated pipelines

D.Collaboration tools and techniques

A.Public frameworks are prescriptive and tell you exactly what to do

B.Proprietaryknowledge has been tested in a wide range of environments

C.Public frameworks are always cheaper to adopt

D.Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented

A.Service desk

B.Change enablement

C.Relationship management

D.Supplier management