Online Access Free EXIN.ITIL.v2025-09-08.q161 Practice Test (Page 29)

ITIL Exam Question 136

Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

A.Problem identification

B.Problem control

C.Error control

D.Problem analysis

ITIL Exam Question 137

Which of the following are included within Release and Deployment Models?
-Roles and responsibilities -Template release and deployment -Supporting systems, tools and procedures. -Handover activities and responsibilities

A.1, 2 and 3 only.

B.1 and 4 only.

C.All of the above

D.2, 3 and 4 only.

ITIL Exam Question 138

The BEST description of the purpose of Service Operation is?

A.To decide how IT will engage with suppliers during the Service Management Lifecycle

B.To design and build processes that will meet business needs

C.To proactively prevent all outages to IT Services

D.To deliver and support IT Services at agreed levels to business users and customers

ITIL Exam Question 139

Service Acceptance criteria are used to?

A.Ensure Portfolio Management is in place

B.Ensure service Key Performance Indicators (KPIs) are reported

C.Ensure delivery and support of a service

D.Ensure the design stage of the Lifecycle

ITIL Exam Question 140

What takes place in the "Did we get there?" step of the continual service improvement (CSI) approach?

A.An initial baseline assessment

B.The production of a detailed CSI plan

C.Verifying that improvement targets have been achieved

D.Understanding priorities for improvement

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ITIL Exam Question 136

ITIL Exam Question 137

ITIL Exam Question 138

ITIL Exam Question 139

ITIL Exam Question 140

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