Online Access Free EXIN.ITIL.v2025-09-08.q161 Practice Test (Page 26)

ITIL Exam Question 121

Which 'service level management' activity helps staff to deliver a more business-focused service?

A.Understanding the ongoing requirements of customers

B.Measuring low-level operational activities

C.Creating targets based on the percentage of uptime of a service

D.Using complex technical terminology in service level agreements (SLAs)

ITIL Exam Question 122

What is warranty?

A.The functionality offered by a product or service to meet a particular need

B.The amount of money spent on a specific activity or resource

C.The perceived benefits, usefulness and importance of something

D.Assurance that a product or service will meet agreed requirements

ITIL Exam Question 123

Which service catalogue view is considered beneficial when constructing the relationship between services, SLAs, OLAs, and other underpinning agreements?

A.Wholesale customer view

B.Supporting services view

C.Service-based SLA view

D.Retail customer view

ITIL Exam Question 124

Which is the CORRECT of the 'R' role in a RACI matrix?

A.This role has ownership of the end result

B.This role ensures that activities are executed correctly

C.This role ensures the flow of information to stakeholders

D.This role is involved in providing knowledge and input

ITIL Exam Question 125

Which is the FIRST thing to consider when focusing on value?

A.Identifying the service customer who will receive value

B.Defining customer experience and user experience

C.Understanding what is valuable to the service consumer

D.Ensuring value is co-created by improvement initiatives.

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ITIL Exam Question 121

ITIL Exam Question 122

ITIL Exam Question 123

ITIL Exam Question 124

ITIL Exam Question 125

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