Online Access Free EXIN.ITIL.v2025-09-08.q161 Practice Test (Page 32)

ITIL Exam Question 151

Service design emphasizes the importanceof the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?

A.Preparation

B.Products

C.Profit

D.Potential

ITIL Exam Question 152

Which of the following should IT service continuity strategy be based on?
1.Design of the service metrics
2.Business continuity strategy
3.Business impact analysis (BIA)
4.Risk assessment

A.1, 3 and 4 only

B.1, 2 and 3 only

C.1, 2 and 4 only

D.2, 3 and 4 only

ITIL Exam Question 153

Which one of the following is NOT an aim of the change management process?

A.To ensure the impact of changes are understood

B.To ensure that changes are recorded and evaluated

C.To ensure that all changes to configuration items (CIs)are recorded in the configuration management system (CMS)

D.To deliver and manage IT services at agreed levels to business users

ITIL Exam Question 154

Which is CORRECT about change authorization?

A.Emergency changes are authorized by the technician making the change

B.Assignment of the change authority is based on the charge type and model

C.A change authority is assigned each time a standard change is requested

D.The chance authority will ensure changes are authorized after they are deployed

ITIL Exam Question 155

Which of the following is the BEST description of a Service-based Service Level Agreement (SLA)?

A.An agreement with an individual customer group, covering all the services that they use

B.An agreement that covers one service for a single customer

C.An agreement that covers service specific issues in a multi-level SLA structure

D.An agreement that covers one service for all customers of that service

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ITIL Exam Question 151

ITIL Exam Question 152

ITIL Exam Question 153

ITIL Exam Question 154

ITIL Exam Question 155

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