Online Access Free EXIN.ITIL.v2025-09-08.q161 Practice Test (Page 27)

Which is an external input to the service value chain?

A.An overall plan

B.Feedback loops

C.The 'improve' value chain activity

D.Customer requirements

Which statements about best practice isMOSTcorrect?

A.ITIL is a source of best practice and is validated across a wide set of environments and situations

B.Suppliers are a source of best practice and they will improve the services delivered by a service Provider

C.Internal experience is the only source of best practice because it is developed within the service provider

D.Customers are a source of best practice and will advise service providers how it should be implemented

Which statement about value streams is CORRECT?

A.Each value stream must include suppliers or partners

B.Each value stream must be designed for a specific scenario

C.Each value stream must include all 34 ITIL practices

D.Each value stream must include all six value chain activities

Which is the correct combination of Service Management terms across the Lifecycle?

A.1A, 2B, 3C, 4D

B.1C, 2B, 3A, 4D

C.1C, 2D, 3A, 4B

D.1B, 2C, 3D, 4A

Which is included in the purpose of the 'improve' value chain activity?

A.Ensuring the continual improvement of practices across all value chain activities

B.Ensuring that services continually meet expectations for quality, costs, and lime to market

C.Ensuring a shared understanding of the improvement direction for services across the organization

D.Ensuring continual engagement and good relationships with all stakeholders

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